Communication is probably at the top of the list of job skills that you need to know. Just look at job listings and you’re likely to see “written and verbal skills” listed in the job requirements. And of all the communication skills telephone etiquette is especially important.
When you’re talking to someone and they can’t see you, it’s easy to get into a situation where all kinds of misunderstandings happen. Your ability to use a telephone well may make the difference in getting and keeping a job. Here are a few things that college students need to know about telephone etiquette. Read more