Self Service
Access our web site for the FASTEST response.
Customer Support
Our dedicated Customer Support group is available to assist you with general customer service inquiries including:
- Assistance registering on or navigating our site.
- Questions about how to access your digital content.
- Questions regarding product, content or pricing
- Questions regarding the status of your order or rental
IMPORTANT: During back-to-school and other busy periods, you might experience extended hold times.
We suggest using the self service web site before calling support.
Technical Support
Our dedicated Technical Support group is available to assist you with technical problems including issues related to:
- Website performance
- Trouble accessing your digital product once it has been purchased.
- Issues installing or using our Sealed Media application
- For Fastest Response (and Chat Support): Access our web site and we will contact you directly.
- Phone: 866-994-2427
- Phone Hours: Monday – Thursday, 8:30 a.m. – 9:00 p.m and Friday, 8:30 a.m – 6:00 p.m.
- Email & Chat Support: cengagebrain.techsupport@cengage.com
- Email & Chat Hours: Available 7 days a week, 24 hours a day
IMPORTANT: During back-to-school and other busy periods, you might experience extended hold times.
We suggest using the self service web site before calling support.