CengageBrain.com

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Support

Thank you for visiting CengageBrain.com for your educational learning solutions needs.

Attention CengageBrain.com users:

If you experience issues viewing your eBook or eChapters see below

Self Service

Access our web site for the FASTEST response.

Customer Support

Our dedicated Customer Support group is available to assist you with general customer service inquiries including:

Assistance registering on or navigating our site.
Questions about how to access your digital content.
Questions regarding product, content or pricing
Questions regarding the status of your order or rental

Email: cengagebrain.support@cengage.com
Phone: 866-994-2427
Hours: Monday - Friday, 8:00 a.m. - 6:00 p.m. EST

IMPORTANT: During back-to-school and other busy periods, you might experience extended hold times. We suggest using the self service web site before calling support.

Technical Support

Our dedicated Technical Support group is available to assist you with technical problems including issues related to:

Website performance
Trouble accessing your digital product once it has been purchased.
Issues installing or using our Sealed Media application

Email: cengagebrain.techsupport@cengage.com
Phone: 866-994-2427
Phone Hours: Monday – Thursday, 8:30 a.m. – 9:00 p.m and Friday, 8:30 a.m – 6:00 p.m.
Email & Chat Support: cengagebrain.techsupport@cengage.com
Email & Chat Hours: Available 7 days a week, 24 hours a day

IMPORTANT: During back-to-school and other busy periods, you might experience extended hold times. We suggest using the self service web site before calling support.

Attention CengageBrain.com users:

As of 01/12/2009, Adobe has issued a new release of their Adobe Reader software, Adobe Reader 9.3. If you experience issues viewing your eBook or eChapters, you will need to follow the instructions below.

Windows XP:

Click on the Start Menu and locate the Control Panel (it may be under Settings). Next click on Add/Remove Programs then locate and remove the Oracle Desktop IRM.
Open My Computer on your Desktop. Go to your C:\ drive (local disk drive).
Go to the Documents and Settings Folder then All Users folder.
Under All Users go into the Shared Documents folder.
Delete the SealedMedia Folder.
Restart your machine.
Go to http://www.cengagebrain.com/market/eBookAccess.html and reinstall the Unsealer.

You should now be able to view your documents.

Windows Vista/7:

Click on Start and locate the Control Panel. Next click on Uninstall Programs then locate and remove the Oracle IRM Desktop (if prompted to restart, choose no or cancel).
Go to Start, Computer, - C:\ drive, Users, Public, Public Documents and delete the SealedMedia folder.
Restart your computer.
Go to http://www.cengagebrain.com/market/eBookAccess.html and reinstall the Unsealer.

You should now be able to view your documents.

Mac:

Uninstall the SealedMedia Folder by dragging it to the Trash.
Go to your HD - Library - Preferences - SealedMedia and within this folder delete the Offline Access folder.
Empty trash can and restart machine.
Go to http://www.cengagebrain.com/market/eBookAccess.html and reinstall the Unsealer.

You should now be able to view your documents.