Self Service

Access our web site for the FASTEST response.

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Customer Support

Our dedicated Customer Support group is available to assist you with general customer service inquiries including:

• Assistance registering on or navigating our site.
• Questions about how to access your digital content.
• Questions regarding product, content or pricing
• Questions regarding the status of your order or rental

• Email: cengagebrain.support@cengage.com
• Phone: 866-994-2427
• Hours: Monday - Friday, 8:00 a.m. - 6:00 p.m. EST

IMPORTANT: During back-to-school and other busy periods, you might experience extended hold times. We suggest using the self service web site before calling support.

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Technical Support

Our dedicated Technical Support group is available to assist you with technical problems including issues related to:

• Website performance
• Trouble accessing your digital product once it has been purchased.
• Issues installing or using our Sealed Media application

• For Fastest Response (and Chat Support): Access our web site and we will contact you directly.
• Phone: 866-994-2427
• Phone Hours: Monday – Thursday, 8:30 a.m. – 9:00 p.m and Friday, 8:30 a.m – 6:00 p.m.
• Email & Chat Support: cengagebrain.techsupport@cengage.com
• Email & Chat Hours: Available 7 days a week, 24 hours a day

IMPORTANT: During back-to-school and other busy periods, you might experience extended hold times. We suggest using the self service web site before calling support.