Option 1: Self-Service Web site

Access our web site for the FASTEST response.

Option 2: Email

Customer Service: cengagebrain.support@cengage.com
Technical Support: cengagebrain.techsupport@cengage.com

Option 3: Phone*

Call 866-994-2427
*Important note: during back-to-school and other busy periods, you might experience extended hold times.
We suggest using the self service web site before calling support.

Phone hours of operation:

Customer Support: Monday - Friday, 8:00 a.m. - 6:00 p.m. EST
Technical Support: Monday – Thursday, 8:30 a.m. – 9:00 p.m and Friday, 8:30 a.m – 6:00 p.m.

Option 4: After Hours Email/Chat Support

Email and chat support is available at cengagebrain.techsupport@cengage.com

Technical Support: Email/chat hours of operation: Available 7 days a week, 24 hours a day