Cengage Learning, Inc. (referred to as "us," "we," "our" or "Cengage Learning") provides the CengageBrain.com web site (the "Site") and various related products and services (collectively, the "Service") subject to your compliance with all the terms, conditions, and notices contained or referenced in these Terms of Service ("Terms of Service"). In addition, when using certain features of the Site or the Service, you shall be subject to any posted guidelines or rules applicable to such features that may contain terms and conditions in addition to these Terms of Service. All such guidelines or rules are hereby incorporated by reference into and made a part of these Terms of Service.

As used in these Terms of Service, "you" and "your" refer to the user named in the online registration form completed by or on behalf of you in connection with your registration for the Service, and references to our "Affiliates" include our owners, subsidiaries, affiliated companies, officers, directors, licensors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering the Site and/or the Service.

BY CLICKING THE "I ACCEPT" BUTTON (OR LOGICAL EQUIVALENT) CONTAINED IN AN ONLINE ORDER OR REGISTRATION FORM OR OTHERWISE DISPLAYED AS PART OF THE ORDERING OR REGISTRATION PROCESS, OR BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM AND AGREE TO BE BOUND BY THEIR TERMS AND CONDITIONS, INCLUDING ALL POLICIES AND GUIDELINES INCORPORATED BY REFERENCE IN THESE TERMS OF SERVICE, AS IF YOU HAD SIGNED THESE TERMS OF SERVICE. IF YOU ARE ENTERING INTO THESE TERMS OF SERVICE ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU HEREBY REPRESENT AND WARRANT TO US THAT THE YOU ARE DULY AUTHORIZED TO BIND SUCH ENTITY TO THESE TERMS OF SERVICE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE TO THE TERMS OF THESE TERMS OF SERVICE, YOU MUST CLICK "I DECLINE" BUTTON AND MAY NOT USE THE SERVICE.

If you are entering into these Terms of Service on your own behalf, you hereby represent and warrant that you are at least eighteen (18) years of age, reside in the United States, and otherwise have the legal capacity to enter into these Terms of Service. If you are under eighteen (18) years of age, your parent or guardian represents and warrants that he or she agrees to these Terms of Service on your behalf.

You expressly consent to these Terms of Service being formed electronically without the need for a signature by either you or us. You agree that a printed version of these Terms of Service and of any notice given by us in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Service to the same extent and subject to the same conditions as other business documents and records generated and maintained in printed form by us.

Description of Service

The Service is an online service in which you can (i) purchase books and other print materials, (ii) rent books for a specific period of time and/or (iii) purchase, download and/or access eBooks, individual eChapters and other online content including video and audio study (collectively, "Licensed Content"). Applicable charges (if any) and any additional details and terms and conditions (such as length of subscription term) for the various Service offerings are set out in the online order form for your purchase ("Order") and/or the relevant area of the Site. Your Order also may specify limits on your use of the Service offering, such as temporal limits and/or limits on your right to access certain features, functionalities, or capabilities. Your use of the Service offering shall be subject to all such limitations. You are solely responsible for providing, at your own expense, all equipment necessary to use the Site and the Service, including a computer, modem and your own internet access (including payment of Internet Service Provider fees associated with such access).

We reserve the right to change these Terms of Service from time to time. You acknowledge and agree that it is your responsibility to review the Site and these Terms of Service periodically and to be aware of any such changes. Your continued use of the Service after such changes will constitute your acknowledgment of the modified Terms of Service and agreement to abide and be bound by the modified Terms of Service. We will provide notice of such changes by posting a notice of the changes (which may include posting a new Terms of Service) on the Site, which changes shall be effective immediately upon such posting. We may, at our discretion, supplement notices of any of the above changes by any of the means set forth in the "Notices" section below.

We reserve the sole right to either modify or discontinue the Service, including any features therein, at any time with or without notice to you; provided, however, that we will provide notice (in the manner specified above for changes to these Terms of Service) of substantial changes to the Service. We shall not be liable to you or any third party should we exercise such right. Modifications may include, but are not limited to, changes in the pricing structure or the addition of new Service offerings. Any new features that augment or enhance the then-current version of the Service and/or the Service shall also be subject to these Terms of Service.

Registration

When you register for the Service, we will open up a registered user account on your behalf and you must provide certain information and data, including billing information, as prompted by the registration forms on the Site ("Registration Data"). By registering for the Service, you represent that your Registration Data is true and accurate, and you agree to maintain and update your Registration Data as required in order to keep it current, complete and accurate. You are solely responsible for maintaining the confidentiality of your password and account and for any and all charges incurred, statements made and acts or omissions that occur through the use of your password and account, including from the use of your account by others. Therefore, you must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone, and we reserve the right to immediately terminate your account in the event of any unauthorized transfer or sharing thereof. You may not use the Site or Service in any way that is unlawful or is in violation of these Terms of Service. You also grant us the right to disclose to third parties certain Registration Data about you. The information we obtain through your use of the Site and the Service, including your Registration Data, is subject to our Privacy Statement, which is specifically incorporated by reference into and made a part of these Terms of Service. Our current Privacy Statement may be accessed by clicking on this link: http://www.cengage.com/privacy. To the extent any inconsistency exists between the terms of our Privacy Statement and the terms of these Terms of Service, these Terms of Service will control.

Your Use of the Site and the Service

The content of the Site including all Licensed Content is the property of Cengage Learning or its licensors and is protected by copyright, patent and trademark laws as well as other intellectual property and unfair competition laws, and may not be downloaded, reproduced, distributed, transmitted, modified or otherwise appropriated in any form or by any means, without the express written consent of Cengage Learning. All rights not expressly granted herein are reserved. Any unauthorized use of the Site or the Service may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Payment and Billing

You agree to pay the applicable charges (including applicable taxes) for purchases that you make from us. We may limit the number of promotions for which you may be eligible in a given period. In additional certain promotional offers and discounts may apply to first-time purchasers only. Because we try to process and ship Orders as quickly as possible, Orders cannot be cancelled or modified (for example, rental periods changed and/or rental books added) once placed.

We will disclose your payment terms at the time you make purchases from the Site; you can also review your payment terms from time to time by visiting the "Help" or "My Stuff" area on the Site.

You must select a payment method to pay us for any purchases you make from us. Every time you use the Service, you reaffirm that (i) we or our authorized billing agent is authorized to charge your designated payment method; (ii) we may submit for payment charges incurred under your account; and (iii) you will be responsible for such charges, even if your account is canceled or terminated. Recurring charges are billed in advance of service. You agree to provide us with accurate and complete billing information, including valid credit card or other payment method information, your name, address and telephone number, and to provide us with any changes in such information promptly after the change. You acknowledge that the agreement between you and your credit card issuer or financial institution governs your use of your credit card for payment of amounts owed to us, and that you must refer to such agreement to determine your rights and obligations as a holder of such card.

YOU AGREE THAT WE (INCLUDING, WITHOUT LIMITATION, ANY THIRD PARTY BILLING AGENT WE USE) MAY CHARGE YOUR PAYMENT METHOD FOR ALL AMOUNTS DUE TO US WITHOUT ADDITIONAL NOTICE OR CONSENT UNLESS REQUIRED OTHERWISE BY LAW. You are responsible for all charges incurred under your account made by you or anyone who uses your account (including your children, family or friends). We may, in our discretion, post charges to your payment method individually or may aggregate your charges with other purchases you make on the Site and apply those charges to your next billing cycle.

If, for any reason, we do not receive payment from your credit card or other payment method issuer, upon demand you agree to pay the overdue amount by other means acceptable to us. We reserve the right to accept other forms of payment, and if we elect to invoice you for services, you agree to pay to us the amount indicated in each invoice by the due date reflected on the invoice.

If you believe that a billing discrepancy has occurred, you must notify us within 60 days after the date on which such discrepancy first appeared on your credit card or other payment method account statement or invoice, as the case may be, or such amounts will be deemed to have been accepted by you. You agree to release us from any liability for any error or discrepancy that is reported to us after such period.

Your failure to pay according to the terms of these Terms of Service shall entitle us, without prejudice to our other rights and remedies, to (i) charge interest on a daily basis from the original due date at the rate of the lesser of 1.5% per month or the maximum amount permissible by law and/or (ii) suspend or terminate your Licensed Content subscription (if applicable) and/or access to the Service. You shall reimburse us for all reasonable costs incurred by us in collecting past due amounts, including wire transfer fees, collection agency fees, reasonable attorney's fees and court costs. We may charge a fee for reinstatement of suspended or terminated accounts.

Disclaimer of Warranties and Liability

THE SITE, THE SERVICE AND THE SERVICE OFFERINGS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WE SPECIFICALLY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, WE DO NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE SITE, THE SERVICE AND THE SERVICE OFFERINGS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE DO NOT WARRANT (A) THAT THE SITE, THE SERVICE OR THE SERVICE OFFERINGS WILL MEET YOUR REQUIREMENTS, (B) UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OPERATION OF THE SITE, THE SERVICE OR THE SERVICE OFFERINGS OR THAT WE WILL FIND OR CORRECT ALL DEFECTS OR (C) THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, THE SERVICE OR THE SERVICE OFFERING WILL BE EFFECTIVE, ACCURATE OR RELIABLE.

REGARDLESS OF THE BASIS ON WHICH YOU ARE ENTITLED TO CLAIM DAMAGES FROM US (INCLUDING FUNDAMENTAL BREACH, NEGLIGENCE, MISREPRESENTATION OR OTHER CONTRACT OR TORT CLAIM), WE ARE LIABLE ONLY FOR THE AMOUNT OF ANY ACTUAL DIRECT DAMAGES, WHICH AMOUNT SHALL BE LIMITED IN THE AGGREGATE TO THE GREATER OF $100 OR THE CHARGES (IF RECURRING, UP TO A MAXIMUM OF THREE (3) MONTHS) ACTUALLY PAID BY YOU FOR THE ORDER THAT IS THE SUBJECT OF THE CLAIM. THIS LIMIT ALSO APPLIES TO OUR AFFILIATES, AND IS THE MAXIMUM FOR WHICH WE AND OUR AFFILIATES ARE COLLECTIVELY RESPONSIBLE. IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE FOR (I) ANY THIRD-PARTY CLAIMS AGAINST YOU FOR LOSSES OR DAMAGES, (II) ANY LOSS OF OR DAMAGE TO ANY RECORDS OR DATA OR (III) SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF THEY ARE INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification

Upon a request by us, you agree to defend, indemnify and hold Cengage Learning and its Affiliates harmless from all liabilities, claims, and expenses, including attorney's fees, that arise from your use or misuse of the Site, the Service and/or the Service Offerings, including your violation or breach of any term, condition, representation or warranty of these Terms of Service. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

Cancellation or Termination

You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the Site or the Service with or without notice and for any reason, including, without limitation, for lack of use or if we believe that you have breached or acted inconsistently with the letter or spirit of these Terms of Service. You may cancel or terminate your registration or use of the Service at any time. We may also terminate your license to all Licensed Content acquired from us in the event of any breach by you of the terms contained in these Terms of Service.

Upon termination or suspension, regardless of the reasons therefor, your right to use the Service including the Service offerings available through the Service immediately ceases, and you acknowledge and agree that we may immediately deactivate your account and delete all related information and/or bar any further access to the Service or the Licensed Content. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith. Any terms of these Terms of Service that by their nature extend beyond the termination of these Terms of Service, including the Disclaimer of Warranties and Liability, Indemnification and General Terms provisions, as well as your liability for any unpaid charges, shall survive any termination and remain in effect until fulfilled.

Notices

You agree that we may send to you in electronic form any privacy or other notices, disclosures, reports, documents, communications or other records regarding the Site or the Service. We may send you electronic notices to the e-mail address contained in your Registration Data. In addition, we may broadcast notices or messages through the Site to inform you of changes to the Service, these Terms of Service or other matters of importance, and such broadcasts shall constitute notice to you.

All notices to us shall be in writing and shall be made either via reputable overnight courier (for example, Federal Express), or registered or certified first class mail, return receipt requested. Notices to us must be sent to Cengage Learning, Inc., 200 First Stamford Place, Stamford, CT 06902, Attention: General Counsel.

Any notices or communication under these Terms of Service will be deemed delivered to the party receiving such communication (1) two business days after deposit with a commercial overnight carrier, with written verification of receipt; (2) five business days after the mailing date, if sent by registered or certified first class mail, return receipt requested; or (3) on the delivery date if transmitted by confirmed e-mail.

Reporting Infringement

We respect the intellectual property of others, and we ask you to do the same. If you or any user of the Service believe that your copyright has been infringed through the Site or the Service, you or the user should send notification to our Designated Agent (as identified below) immediately. To be effective, the notification must include:

(1) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

(2) Identification of the copyrighted work claimed to have been infringed;

(3) Information reasonably sufficient to permit us to contact the complaining party, such as address, telephone number and, if available, an electronic mail address at which the complaining party may be contacted;

(4) Identification of the material that is claimed to be infringing or to be subject to infringing activity and that is to be removed and information reasonably sufficient to permit us to locate the materials;

(5) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, agent, or the law; and

(6) A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringing.

Pursuant to the Digital Millennium Copyright Act, 17 U.S.C. Section 512(c), our Designated Agent for Notice of claims of copyright infringement can be reached as indicated below. It is our policy to terminate the services of repeat infringers of copyright or of users about whom repeat claims of copyright infringement are received.

Designated Agent for Claimed Infringement:

William A. Sampson
Cengage Learning, Inc.
27500 Drake Road
Farmington Hills, MI 48331
(248) 699-8942
infringements@cengage.com

You acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may immediately remove the identified materials from the Site without liability to you or any other party and that the claims of the complaining party and the party that originally posted the materials will be referred to the United States Copyright Office for adjudication as provided in the Digital Millennium Copyright Act.

General Terms

These Terms of Use are personal to you and you may not assign your rights or obligations to anyone; any attempted assignment in violation of the foregoing shall be void. If any provision of these Terms of Service is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. These Terms of Service, all intellectual property issues, and your rights and obligations shall be governed by the laws of the United States of America and the State of New York governing contracts wholly entered into and wholly performed within the State of New York.

Licensed Content License Terms and Digital Rights Management

In the event you purchase a license to Licensed Content (as specified on your Order), then this Section applies. To the extent that any provision in this Section is in conflict with any other term or condition of these Terms of Service, this Section shall supersede such other term(s) and condition(s), but only to the extent necessary to resolve the conflict.

Subject to your compliance with these Terms of Service, Cengage Learning hereby grants you, for the license term specified on your Order or otherwise disclosed as part of the ordering process ("License Term") unless terminated as provided herein, a limited, non-sublicensable, nontransferable license to use for your own personal, noncommercial use (subject to the restrictions noted below) the Licensed Content purchased by you through the Service. These Terms of Service do not convey to you an interest in or to the Licensed Content, but only a limited right of Service revocable in accordance with the terms hereof. You shall not, except as expressly provided for herein: (i) remove any proprietary notices and/or language from the Licensed Content; (ii) sell, distribute, download, or publicly display the Licensed Content to anyone, including but not limited to others in your organization, without our express prior written consent, which may be withheld for any reason; or (iii) make any modifications to the Licensed Content. The Licensed Content may contain or be accompanied by digital rights management technology or similar security technology designed to protect digital information against piracy and other misuse. You acknowledge and agree that such technology is not a defect in the Licensed Content. Such technology is designed to restrict your access to and usage of the Licensed Content as follows:

• The license and access to Licensed Content purchased by you is limited in duration to the License Term. Unless a different License Term is specified in your Order, Licensed Content is accessible online for a period of six (6) months, but must be re-authenticated (by entering in your account credentials) every sixty (60) days in order to access such Licensed Content locally/offline. The Licensed Content may contain embedded time clocks or similar security devices that disable your ability to access and use the Licensed Content after the expiration of the License Term, even if the Licensed Content is stored locally/offline.
• Licensed Content purchased through the Service may be accessed by you from two computers at any time. If you try to access any such Licensed Content from a third computer, you will be denied access unless you "deauthorize" one of your two previously authorized computers.
• The Licensed Content cannot be forwarded to and/or shared with others.
• Standard "right-click" mouse functions may be disabled, so that Licensed Content you are viewing online cannot be copied, pasted or saved as another file.
• If the Licensed Content has a corresponding print version, such Licensed Content is functionally equivalent to its corresponding print version. However, in some cases, individual items have been removed for ease of internet delivery.

You must not circumvent, reverse-engineer, decompile, disassemble or otherwise tamper with any of the security technology contained in or accompanying the Licensed Content. Such security technology is provided in part by our suppliers and vendors. From time to time, the Software you use to download Licensed Content may directly connect to an internet site operated by or us or one of our suppliers in order to upgrade the security technology contained in or accompanying the Licensed Content. By registering for, using, and/or by downloading Licensed Content from the Site, you acknowledge and consent to the use of such security technology and the automatic upgrading of such security technology.

Portions of the Licensed Content may include items provided by our Affiliates, and you grant to such Affiliates the right to protect their interests under these Terms of Service and agree that such Affiliates are benefited by the provisions of these Terms of Service.

All Licensed Content purchases and subscriptions are nonrefundable, non-returnable and may not be exchanged. For Licensed Content subscriptions, you agree that until your subscription is terminated, you will continue to accrue charges for which you remain responsible, even if you do not use the Licensed Content.

Software

We or our suppliers may provide you with software to access or use with the Licensed Content ("Software"). Such Software will be subject to the terms of the license agreement that accompanies the Software or is included in the installation sequence for the Software.

Textbook Purchases

In the event you purchase one or more books (as specified on your Order), then this Section applies. To the extent that any provision in this Section is in conflict with any other term or condition of these Terms of Service, this Section shall supersede such other term(s) and condition(s), but only to the extent necessary to resolve the conflict.

Condition of Books; Supplemental Materials

Books you purchase from the Site are guaranteed to be correct according to your Order, and in an acceptable condition. Hardback or paperback books will be shipped at our discretion and depending upon availability. Books may also be an instructor's version if we determine that the instructor's version is identical to the student version (besides instructor comments). We sell only U.S. edition textbooks.

Supplemental materials, such as student access codes, CD ROMs, or supplemental workbooks will be included with your book only if your Order specifically includes such supplemental materials.

Shipping Terms

Our shipping terms and conditions are set forth in the "Shipping Details" section of the Site, and all shipping charges will be clearly displayed during the Order checkout process.

Textbook Rentals

In the event you rent one or more books (as specified on your Order), then this Section applies. To the extent that any provision in this Section is in conflict with any other term or condition of these Terms of Service, this Section shall supersede such other term(s) and condition(s), but only to the extent necessary to resolve the conflict.

Condition of Books; Supplemental Materials

Books you rent from the Site are guaranteed to be correct according to your Order, and in an acceptable condition. Hardback or paperback books will be shipped at our discretion and depending upon availability. Books may also be an instructor's version if we determine that the instructor's version is identical to the student version (besides instructor comments). We rent only U.S. edition textbooks.

Supplemental materials, such as student access codes, CD ROMs, or supplemental workbooks will be included with your book only if your Order specifically includes such supplemental materials.

Rented books are the property of Cengage Learning. These Terms of Service do not convey to you an interest in or to the books you rent from us, but only a limited right of use revocable in accordance with the terms hereof.

Shipping Terms

Our shipping terms and conditions are set forth in the "Shipping Details" section of the Site, and all shipping charges will be clearly displayed during the Order checkout process.

30-Day Cancellation Policy

Any rented book returned within the first 30 days after the Order date will be eligible for a full refund of the rental price and sales tax (but not the shipping charges unless you received a damaged book). In order to obtain such refund, each returned book must be returned separately using its own prepaid shipping label (which may be retrieved from the "My Rentals" section of the "My Account" portion of the Site) and must be received by us (not postmarked) on or before the 30th day after the Order date. We are not obligated to provide a refund if (1) the book is returned more than 30 days after the Order date, (2) the book is not returned using the Site's prepaid shipping label or (3) the book is not returned in its original condition with all supplemental materials provided with the book.

You will be notified via email once your return and refund request has been received and processed, which normally takes 2-3 weeks. Once the return has been processed, a refund will be posted to the credit card or other payment method you used to place your Order. It normally takes 5-10 business days for financial institutions to post such refund transactions.

Rental Fees

If you rent one or more books, we will store your credit card information, and you hereby acknowledge and agree that we may charge you for any lost, stolen, or damaged books. In addition, we will charge an additional amount to your credit card if you choose to extend your rental period and/or buy your rental book at any time during the rental period. By renting a book from us, you agree to the storing of your credit card or other payment method information and you also agree to any additional charges that we deem necessary due to your misuse of the Service, including, without limitation, any charges resulting from damages to rented books, or lost, stolen and/or unreturned books.

Rental Periods

We have structured our rental periods to fit the needs of a college student. Each rental period comes with an additional grace period. The rental periods and grace period are discussed in detail below.

Grace Period
All of our rental periods come with a seven (7) day grace period, which allows you the flexibility to rent your book early or hold onto it late in the case of a later than normal final exam or to take a make-up final exam. The grace period applies to all of the rental periods below (for example, the 130 day rental period allows you to keep the book for 137 days if necessary at no extra cost).

Semester (130 days)
This rental period is designed for students attending full semesters. The rental period begins on the date of your Order and ends 130 days thereafter ("Due Date"), and your return must be received by us (not postmarked) by the Due Date (or 7 days after the Due Date if you are taking advantage of the 7-day grace period).

Quarter (90 days)
This rental period is designed for students attending quarters or in a Master's program. The rental period begins on the date of your Order and ends 90 days thereafter ("Due Date"), and your return must be received by us (not postmarked) by the Due Date (or 7 days after the Due Date if you are taking advantage of the 7-day grace period).

Summer (60 days)
This rental period is designed students taking summer courses or those taking intense (condensed) courses year-round. The rental period begins on the date of your Order and ends 60 days thereafter ("Due Date"), and your return must be received by us (not postmarked) by the Due Date (or 7 days after the Due Date if you are taking advantage of the 7-day grace period).

Extensions
We offer 15, 30, 90 and 130-day extensions if you want to extend your rental period's Due Date. The rental extension process is explained on the Frequently Asked Questions (FAQ) section of the Site. After you complete the rental extension process, your rental period's Due Date (available on the "My Rentals" sectjon of the "My Account" portion of the Site) will automatically be extended by the number of days selected.

Buying Your Rented Books

You may purchase your rented book at anytime after its 30-day cancellation period but before its Due Date. The purchase process is explained on the Frequently Asked Questions (FAQ) section of the Site. Your purchase price will be the difference between the book's list price* and the total sum of rental fees already paid by you (including any rental extension fees). After you complete the book purchase process, the book becomes your property and your account will be updated to reflect that the book was purchased.

Returning Books at End of Rental Period

You agree to return your rented books to us by using the prepaid shipping label (which may be retrieved from the "My Rentals" section of the "My Account" portion of the Site). Each book must be returned separately using its own prepaid shipping label and must be received (not postmarked) by us on or before your rental period's Due Date (or the last day of the 7-day grace period after the Due Date). It is your responsibility to print out and affix the prepaid shipping label to the outside of your return shipment.

All supplemental materials that are provided with the book, such as, CDs, DVDs, access codes, inserts, workbooks, study guides, etc. must be returned with the book. If a supplemental item is found to be missing, you may be charged a damage fee (see the Damaged, Lost or Stolen Books Section below). You are also responsible for ensuring that only required items are included in your return shipment. We are not responsible for any items lost because they were shipped back with your book.

All returns MUST be shipped using our prepaid shipping label in order to ensure delivery and proper accounting of your return. We are not responsible for any shipment that does not follow our return process, including: (1) shipments that do not use our prepaid shipping label and (2) shipments not properly dropped off at a UPS location (you are not allowed to request a UPS pick up, and if you do, your account will be charged for the associated cost).

Please note that the Site will be unavailable occasionally due to regular maintenance. We try to keep downtime as short and infrequent as possible, but it is always best to print your return shipping label a few days before you plan on shipping back your books. We are not responsible for books that are returned late due to the Site being unavailable.

(For more information on our return process visit the Frequently Asked Questions (FAQ) section of the Site).

Books not Returned on Time

If your rented book is not returned on or before your rental period's Due Date (or the last day of the 7-day grace period after the Due Date) for any reason (including if the book is lost or stolen), your account will be charged the difference between the book's list price* and the total sum of rental fees already paid by you (including any rental extension fees) and your account will be updated to reflect that the book was purchased. You understand and acknowledge that you are responsible for keeping track of your rental period(s) and Due Date(s) and we are not responsible for notifying you regarding the expiration of your rental period(s) and any notifications are provided solely as a courtesy.

Damaged Books

Once in your possession, rented books are required to be kept in like-new or better condition. Any damage to a rented book is your responsibility and you will be charged damage fees at our reasonable discretion, based on the extent of damage to the book. Limited highlighting in your rental book is allowed; handwriting is not allowed. Any highlighting that we reasonably deem excessive or that hinders the readability of the book will be your responsibility and you will be charged for damages. You may also be charged a damage fee if your book is not returned with all of the supplemental materials that were provided with the book, such as, CDs, DVDs, access codes, inserts, workbooks, study guides, etc. If your rented book is returned to us as damaged beyond reasonable wear and tear (for example, cover ripped off, pages torn out, excessive water damage, etc.), your account will be charged damage fees equal to the difference between the book's list price* and the total sum of rental fees already paid by you (including any rental extension fees).

Returned books should be packaged appropriately (for example, bubble wrapped) to keep them from being damaged during shipping. If your rented book is returned to us as damaged, it will remain the property of Cengage Learning.

If you receive a damaged book from us, it is your responsibility to contact us to report the problem and return the damaged book within 30 days, so please inspect each item thoroughly upon receipt (see the 30-Day Refund and Return Policy Section above for more information).

*List price is the list price of the book advertised on the Site at the time of your rental Order.