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Master the human relation skills most important to become a successful manager in today's workplace with EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 11E. One of the most widely used human relations texts available, this comprehensive, practical edition uses an organizational perspective to help you better understand the disparate factors that influence employee behavior. Hundreds of examples of real human relations issues and practices from successful companies keep the principles you're learning within a practical context. This edition establishes seven major themes of effective human relations -- communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution -- as the foundation for study. Self-assessments and self-development opportunities throughout the book help you assume responsibility for improving your personal skills and competencies. This comprehensive edition addresses topics of emerging importance with expanded coverage of generational differences. The text also explores goal-setting, the causes of negative attitudes, the use of "branding" in the job market, technostress, and emotional intelligence. You gain the insights, knowledge and relationship skills to deal successfully with the wide range of people-related challenges in business today.
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