AUTHORS: Szende, Peter - ©2010
CASE SCENARIOS IN HOSPITALITY SUPERVISION presents 75 vignettes depicting real-life managerial dilemmas, in the setting of the fictional Royal Hotel. The book focuses on scenarios that often happen to new managers, and particular emphasis is placed on sharpening critical thinking abilities and developing leadership skills. The cases are based on actual situations that the author personally encountered or that are problematic for the industry at large. The cases conclude with questions for the student to answer concerning the situations they are given. Electronic access codes provide students the opportunity to review case studies and submit answers to the case study questions online, and to join discussion forums.