Cengage - Frequently Asked Questions

Frequently Asked Questions

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General Questions


In this section:


What is CengageBrain.com?
What can I buy at CengageBrain.com?
Is CengageBrain for Students or Instructors?
What is the CengageBrain.com privacy policy?
How do I access support?
I live outside of the US. Can I make purchases on CengageBrain.com?
What are closeout titles?
What is the best way to Search for a product on CengageBrain?
Can I pay with my Financial Aid or Scholarship?


What is CengageBrain.com?


CengageBrain.com is a single destination for more than 35,000 new print textbooks, textbook rentals, eBooks, single eChapters, and print, digital, and audio study tools. CengageBrain.com provides the freedom to purchase a-la-carte exactly what you need, when you need it.



What can I buy at CengageBrain.com?


CengageBrain.com offers printed textbooks for purchase and rental, eBooks, individual eChapters, and study tools, including online homework solutions such as CengageNow, OWL, Aplia, Personal Trainer etc. CengageBrain.com also offers audio study tools as well as select video study tool products.



Is CengageBrain for Students or Instructors?


CengageBrain is a student focused website. If you have an instructor account set up with Cengage, you will not be able to complete purchases on CengageBrain. Instructors please go to http://login.cengage.com to login under your instructor account.


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What is the CengageBrain.com privacy policy?


Read our privacy policy.


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How do I access support?


See our support page.


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I live outside of the US. Can I make purchases on CengageBrain.com?


CengageBrain.com currently supports sales to US, EMEA (Europe, Africa, and the Middle East), Australia, New Zealand, and Latin America customers only.



For customers within Canada, please go to www.NelsonBrain.com



Please note: for US customers, print titles are shipped within the United States only.



Other Regions

If you are a customer outside of these regions, we apologize that we cannot serve you at this time. We have plans to expand into other regions in the near future. Please check back regularly.

Or, if you would like to be notified when we rollout additional storefronts, register and we'll notify you via email.


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What are closeout titles?


Closeout products are not standard new textbook offerings. They are titles that are either going out of stock, slightly damaged or imperfect on the outside but in new condition on the inside, or may be going out of print. These books are priced lower than other titles because they are not standard new textbooks and are non-returnable.


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What is the best way to Search for a product on CengageBrain?


For best results, search by ISBN

  • An ISBN is the 10 or 13 digit number, usually printed on the back of a book with a bar code, that serves as a unique identifier for the book.

  • Searching by ISBN is the best way to search because it will get you the exact title and edition that you need.

  • Many professors include the ISBN on their syllabi or in their course management system.

If you don't have the ISBN, try a title or author search:

Title search

  • Enter all words in the title you are looking for. The search engine will try to find books that have all the words you entered in the title. Leave out words such as "a," "an," or "the."

  • When including edition, use numeric values. For example, "1st edition" instead of "first edition."

Author search

  • Enter all or part of the author name you are looking for.

  • You do not need to enter a first name, but if there are a lot of books by authors with the same last name, it may help to narrow the results.

  • You can enter the name in any order such as "John Smith" or "Smith John." Avoid using a comma since it has a special meaning in the search.

Keyword search

  • You can search by keyword but this approach is not recommended as it will likely return a large set of results.

  • If you want to search by keyword, try a combination of author and keyword. For example, "Warren Accounting" where "Warren" is the author and "Accounting" is the keyword.

  • To refine your results, use the filtering/sorting options

  • Filter options include product type and discipline area. Sort options include alphabetical sort (ascending or descending) and copyright year (ascending or descending).


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Can I pay with my Financial Aid or Scholarship?


As long as the Financial Aid or Scholarship funds comes in the form of a credit/debit card, we will be able to process your order.


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