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AUTHORS: Beisse, Fred - ©2013
Develop the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse’s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools current and future professionals need most to excel within a user-support position. This book’s clear, balanced coverage helps you develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client’s specific needs, train end-users, and even handle budgeting and other management priorities. You learn to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Special features, such as Tips, On the Web Pointers, new Discussion Questions and Case Projects, help you become actively involved in improving your skills. You’ll find leading professional software, HelpSTAR® and Microsoft® Office Project Professional 2010, accompanying the text to further reinforce the skills you need for success.
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