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A Guide to Help Desk Concepts, Second Edition, 2nd Edition

A Guide to Help Desk…,9780619159467
  • AUTHORS: Knapp, Donna - ©2003

  • ISBN10: 0-619-15946-4

  • ISBN13: 978-0-619-15946-7

The second edition of Donna Knapp's highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.

Additional versions of this product's ISBNs

  • ISBN10: 0619159464

  • ISBN13: 9780619159467

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Paperback version of the text. New book. Ships in 3-5 days. FREE shipping on orders over $25.

Paperback version of the text. New book. Ships in 3-5 days. FREE shipping on orders over $25.

Paperback version of the text. New book. Ships in 3-5 days. FREE shipping on orders over $25.