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AUTHORS: Fordney/French/Follis - ©2004
Administrative Medical Assisting, 5th edition, is the most comprehensive, hands-on text and workbook learning package available for medical office administration students and professionals. The text features a new chapter on office managerial responsibilities, compliance topics integrated throughout the text, and content on computer use in the medical office integrated within the chapters. The text emphasizes a customer-service approach to the provision of health care. Guidelines leading to an improved health care consumer/provider relationship are included in each chapter. Icons identify content on legal issues, patient education, computer applications, related workbook exercises, and resources. Job skills are provided in a step-by-step format.
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