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AUTHORS: Guffey, Mary Ellen - ©2008
BUSINESS COMMUNICATION: PROCESS AND PRODUCT, 6e, is designed to help you learn the basics of communicating in the workplace, from working in teams to being a good listener to understanding business etiquette. You'll also study and practice the skills and activities involved in the writing process. This edition thoroughly covers the forms of correspondence used in today's workplace, illustrating the difference between positive, persuasive messages and negative, ineffective ones. You'll get the latest information on preparing formal reports and proposals as well as informal business reports. Mary Ellen Guffey provides a wealth of ideas for writing resumes and cover letters, participating in interviews, and completing follow-up activities. In addition, the appendixes provide guides to grammar and mechanics as well as information on formatting and writing documents.
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