CengageBrain Support

Customer Service

Phone: 866-994-2427, option #2
Email: cengagebrain.support@cengage.com
Hours: Monday - Friday, 8:00 a.m. - 6:00 p.m. EST

Ordering issues, returns and refunds

Order status inquiries

Questions regarding product availability, content, or pricing

Rentals, including returns, extensions and other rental services

Technical Support

Website: Visit our support website, for phone information and to access email & chat support
Hours: Monday - Thursday 8:30 a.m. - 9:00 p.m. EST / Friday 8:30 a.m. - 6:00 p.m. EST
Web form submitted replies - 24 hours a day, 7 days a week

Problems with digital products, web sites or login issues

Digital product registration

Accessing digital products

eBooks/eChapter access questions

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