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Cengage - Frequently Asked Questions

Frequently Asked Questions

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System Requirements and Compatibility


In this section:


What are the system requirements for accessing content purchased on CengageBrain.com?
Why am I getting an error when trying to access CengageBrain from my iPhone?
Is CengageBrain.com compatible with VISTA?
Do I need to have a broadband connection (DSL, Cable) to utilize CengageBrain.com?


What are the system requirements for accessing content purchased on CengageBrain.com?


Windows Macintosh
Intel/AMD 300 megahertz or higher processor clock speed Both PowerPC and Intel-based Macs are supported
Microsoft Windows 7, Vista 32 bit, Windows XP Professional or Home Edition (Service Pack 1 or 2), Windows 2000 (Service Pack 2), Windows XP Tablet PC Edition Mac OS X 10.3 - 10.6
128MB of RAM (256MB recommended) 128MB of RAM (256MB recommended)
*Browser Compatibility: Internet Explorer 7, Internet Explorer 8 *Browser: Safari or Firefox
*Adobe Reader 9 *Adobe Reader 9 on Mac OS X 10.4.3 - 10.6
*Adobe Reader 7 supported for Mac OS X 10.3 to 10.4.2

* Note: JavaScript and cookies must be enabled.

If you have questions about systems requirements, contact customer support: 866-994-2427.


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Why am I getting an error when trying to access CengageBrain from my iPhone?


This generally occurs if the Safari browser on your iPhone is set to privacy mode and set to not accept cookies. You will need to update this setting on your iPhone in order to view certain webpages. To update your iPhone settings, follow these steps:

  1. Go to your iPhone Settings
  2. Choose Safari
  3. Choose Private Browsing "Off"
  4. Choose Accept Cookies


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Is CengageBrain.com compatible with VISTA?


Yes, CengageBrain.com does support the use of Windows VISTA.

CengageBrain.com does not currently support Vista 64 bit processors.


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Do I need to have a broadband connection (DSL, Cable) to utilize CengageBrain.com?


Since the full eBook and eChapter files can be large, we do recommend that you utilize a broadband connection for accessing CengageBrain.com content.

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