A Content Access Code is packaged with some new Cengage textbooks, purchased at local bookstores, or purchased online. It lets you register your book and access the online materials. Your access code should be similar to PP8XLP3XD528HC
A course key is a 12 or 15-digit string of numbers and letters that identifies which course youre taking. Your instructor should provide this to you. Try locating your course key in your syllabus or on your instructors course web pages.
To register for CourseMate you must use the Access Code located on your Printed Access Card. Note that a CourseMate Course Key is registered directly from the CourseMate Home page, only after you have registered and launched your CourseMate product.
CourseMate Course Keys are not entered via CengageBrain. If your instructor provided a Course Key, open your CourseMate product. From the CourseMate Home page click the Enter Your Course Key button and enter your Course Key to enroll in your instructors course.Close
Develop the critical people skills and exceptional technical knowledge necessary to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools current and future professionals need most to excel within a user-support position. This book's clear, balanced coverage helps you develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users, and even handle budgeting and other management priorities. You learn to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Special features, such as Tips, On the Web Pointers, new Discussion Questions and Case Projects, help you become actively involved in improving your skills. You'll find leading professional software, HelpSTAR® and Microsoft® Office Project Professional 2010, accompanying the text to further reinforce the skills you need for success.
CengageBrain offers two types of free content:
The amount and type of free content available will depend on whether the book comes with a companion web site or CourseMate. To get started accessing your content, click the access now button. You can either access your content immediately or save it to My Home.