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A Guide to Help Desk Concepts, Second Edition, 2nd Edition

A Guide to Help Desk…,9780619159467
       
  • A new edition of this text is available here

  • ISBN10: 0-619-15946-4

  • ISBN13: 978-0-619-15946-7

  • AUTHORS: Knapp

The second edition of Donna Knapp's highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.

Additional versions of this text's ISBN numbers

  • ISBN10: 0619159464

  • ISBN13: 9780619159467

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Paperback version of the text. New book. Ships in 3-5 days. FREE shipping on orders over $25.

Paperback version of the text. New book. Ships in 3-5 days. FREE shipping on orders over $25.

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