AUTHORS: Gibson, Pattie - ©2012
Make the grade with CourseMate for THE WORLD OF CUSTOMER SERVICE, 3rd Edition. The more you study, the better the results. Now you can make the most of your study time by accessing everything you need to succeed in one place on this interactive online website! CourseMate provides an interactive eBook with highlighting and note taking capabilities and an interactive glossary. You’ll also find helpful online tools including interactive quizzes, flashcards, videos, and more!