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AUTHORS: Leonard, Edwin C. - ©2010
Develop the key supervisory skills that will make the difference in today's rapidly changing business world with the proven management concepts and up-to-the-minute leadership insights found in Leonard/Hilgert's SUPERVISION: CONCEPTS AND PRACTICES OF MANAGEMENT, 11E. This comprehensive, single source for supervision success combines a solid study of traditional management principles and theories with innovative, everyday practices and proven skill-building applications. The latest edition taps into the author's wealth of first-hand business experience as you explore some of today's most pressing business topics, including globalization, managing through economic turbulence, transitional and temporary workers, virtual employees, technology and its effects on supervision, outsourcing and downsizing, diversity, and ethics. You experience, rather than simply read about, today's supervisory challenges as captivating cases as well as new video cases from actual well-known organizations throughout the text place you into the role of supervisor. Exercises and memorable examples help you better understand and refine the interpersonal communication, decision-making, conflict resolution and other supervisory skills most important for your immediate and ongoing career success.
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