AUTHORS: Butterfield, Jeff - ©2013
The Illustrated Series Soft Skills titles are designed to make it easy to learn the essential soft skills necessary to succeed in today’s competitive workplace. This text delves into the importance of effective, professional, and polite verbal communication from speaking with clients to everyday dialogue with colleagues. Each book and companion CourseMate cover 40 critical skills, providing you with extensive knowledge you can bring with you into the real world. CourseMate brings each text to life with an audio visual eBook, scenario videos, access to Career Transitions, and interactive activities for reinforcement!