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Product Details

A Guide to Computer User Support for Help Desk and Support Specialists, 6th Edition

  • ISBN10: 1-285-85268-0

    ISBN13: 978-1-285-85268-3

  • AUTHORS: Fred Beisse - ©2015

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.

This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Additional versions of this product's ISBNs

  • ISBN10: 1285852680

  • ISBN13: 9781285852683

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